Note: If you are in the United States with Coldwell Banker, Century 21, Better Homes and Gardens, Corcoran, ERA, or Sotheby's International Realty, you are with Anywhere and you access your Moxi account via single-sign-on, therefore the instructions below are not relevant to your account. If you are with Anywhere and having login issues, please contact the Anywhere Support Desk at support@anywhere.re.

What to expect when requesting a password reset

If you’re unable to successfully reset your password through the “forgot password” button on your login page, please refer to the information/steps below:

1. Reach out to support via chat or ticket submission and request a password reset
2. Support will reach out to provide the following information:
   1. Login URL: this is where you’ll login to your account
   2. Link to view your temporary password on One Time Secret: once you click on the One Time Secret link, you’ll be able to view your temporary password which you can use to login to your account.
3. Once you’re successfully logged into your account, change your password by following the steps outlined in this article: How do I change my MoxiWorks password?

Reminders about the One Time Secret link:

• This link will expire after one day – if you inquire about a password reset, keep a close eye on your inbox to ensure that you receive and open the link before it expires.
• Only the intended recipient should open the One Time Secret link since it can only be opened once.