Get your questions answered quickly and efficiently with our new Messaging option. When you use this option, you are presented with a logic tree to receive answers to some of our most common questions. You can also type in any question and our AI Bot will do its best to pull information from our Help Center to answer. You can also elect to be connected with a live Support Representative who is happy to assist you with answering questions and investigating issues, right from the MoxiWorks product you are working in.
Via Chat we can most effectively:
- Provide links to "how-to" articles
- Perform quick, routine tasks
- Gain understanding of the issue to have fully investigated offline
Our live chat option is available M-F from 6:00 - 5:00 PST.
Using the MoxiWorks Help Widget
To use the Help Widget for AI Powered Help or a live chat with a representative:
1. When using a MoxiWorks product, find the blue Help button at the bottom right of your screen. Use this button to click through the answer tree or type your questions and immediately receive answers provided by AI.
Some things to know:
- You can type "talk to human" at any time to be connected with a live representative during operating hours (M-F 6am - 5 pm PST)
- Clicking the options in the branching tree will guide you to our most commonly asked questions that can be answered with knowledge from one of our Knowledge Center Articles
- Questions typed in directly will be answered by the AI Bot. The Bot pulls information from our Knowledge Center. There will be times where the bot is unable to find anything to answer your question. In these cases, try rephrasing your request or simply type "talk to human" to be connected with a live representative.
- This system is designed to allow you to continue collaboration with our support team on a given issue, so you may see the previous conversation the next time you access the help widget. This will generally reset after about an hour. If you do need to submit a new scenario, you can open our Knowledge Center in an incognito browsing window. You can also continue the previous conversation and our support team member will initiate a ticket split for you to track the issue separately.
- When connecting to a live representative, please do your best to select the appropriate product for your situation. This selection process is what routs your chat to the appropriate team. If you have an Engage question, but you choose the Present product, you will get a Present representative who will then need to transfer the chat.