Microsoft offers a desktop application Outlook that makes it easy to see all your emails and calendars in one place. For Microsoft 2 Step Authentication enabled emails, the Outlook Desktop App requires you to use the Application Password for all applications. Below you will see instructions on how to properly set up a 2 Step Authentication enabled email with Microsoft's Outlook Desktop App. 

Note: If you have not purchased Outlook from Microsoft, you will need to do so before you can set up your email. Buy Outlook

Setting Up Outlook Desktop App

1. In order to set up your email on Outlook, you will need your email's App Password. This password is generated when you first enable 2 Step Authentication on your email. If you do not have an Application Password, click here to learn how!

2. Once you have your App Password, open your Outlook Desktop Application. If this is the first email you are setting up with the Outlook App, it will automatically ask you to set up your email (see below). 

3. If you have an existing email, click File in the top left (see below). 

4. Choose Add Account from the options menu (see below). 

5. From the setup pop-up, enter your email address into the Email Address box (see below).

6. Under Advanced Options, Select Let me set up my account manually then choose Connect (see below). 

7. On the next screen, you will be asked to select your server (see below). Most brokerage emails will be running on the Microsoft Exchange server.

Note: If you are not sure of what server you should select, reach out to your email provider.

8. A gray pop up will appear asking you to enter your password. Enter the 16 letter App Password and select Remember my credentials before selecting OK (see below). 

Note: If you are having trouble with this step, check out the troubleshooting steps at the bottom of the article! 

9. Once the password is accepted, the app will ask you to set up your Chaced Exchange download file settings. You can choose any amount of time you would like. Once you have chosen the timeframe, select Next (see below). 

10. Once this is done, the app will give you the option to add another new account if needed or you can simply close out of the window if you do not need to set up another account. 

App Password isn't working? 

Sometimes, when setting up an email, there are several attempts made which create saved passwords on your desktop. If your application password is not working check to see if you have any saved passwords that need to be removed. 

Restart Outlook when finished and then re-add your email to the application. If you think it may be the app password itself, try creating a new one! 

Windows:

Search for Credential Manager > Choose Windows Credentials > Remove all entries related to the email you are adding. (see below) 

Apple: 

Open Finder > Applications > Utilities > Keychain Access > Passwords > Remove all entries related to the email you are adding. (see below)