Question:
Can I edit a MoxiPromote as after it has been started?
Situation:
You have created a MoxiPromote ad and sent it to Facebook with your payment but now you want to make changes to the ad that is running.
Answer:
Once an ad has been placed, the ad and funds are sent directly to Facebook and no further edits can be made to the ad. It will run for the selected duration of time as is on Facebook’s network.
Note: Stopping an ad is the same thing as canceling the ad and any remaining cash balance the ad has will then be forfeited.
If you canceled the ad without realizing this, MoxiWorks will offer you a one-time refund. Please note that going forward, any other ad that is canceled will not be refunded.