Question:
Why can’t I add my MLS association?
Situation 1:
You are trying to add your MLS ID to your account, but you get an error that says, “We’re sorry but we couldn’t find the MLS ID for that MLS you’ve specified.”
Answer:
The MLS sends MoxiWorks all valid IDs for agents so the system can verify that the ID they are using is correct.
If you are unsure of the ID you are using is correct, please verify the ID with the MLS.
If you are sure this ID is correct, it could be that we are not receiving that ID from the MLS so our system is not able to validate the ID. This happens mostly with agents who are new to the MLS and the MLS has just not had time to send the ID to MoxiWorks. In this case, send our support team a screenshot showing the valid ID in the MLS and we can investigate and add it into the account manually.
Situation 2:
You are trying to add your MLS ID but you’re getting an error that says, “We’re sorry but the MLS you’re validating is already in use in our system.”
Answer 2:
This error usually occurs when agents move from one brokerage to another or they have a new account created for them by their admins. Per MLS Rules, we are only able to add an Agent MLS ID to one account in the system.
If you have a secondary account with a different brokerage or office, please reach out to them directly to have the account deactivated or the MLS ID removed.
If you do not have another account with MoxiWorks, please reach out to our support team to have them investigate further.
Situation 3:
You don’t have the option to add your MLS on your account under My Account> MLS.
Answer 3:
If you do not have the option for MLS on your account, this means your brokerage sends MoxiWorks that information through a data feed. If this is the case, reach out to your brokerage to have them add the needed information into their data feed and it will then be sent to your MoxiWorks account from there.