There are a few reasons that may prevent you from adding your MLS association.

Invalid MLS ID

The MLS sends MoxiWorks all valid agent IDs for the system to verify.

If you get an error saying: “We’re sorry but we couldn’t find the MLS ID for that MLS you’ve specified.” please verify your ID with the MLS.

If you are sure your ID is correct, we may not be receiving it from the MLS. This happens mostly with agents new to the MLS because the MLS has not sent the ID to MoxiWorks yet. In this case, send our support team a screenshot with the valid ID in the MLS so we can add it to the account manually.

MLS ID in Use

If you get an error saying: “We’re sorry but the MLS you’re validating is already in use in our system.”

This error usually occurs when agents move from one brokerage to another or admins create a new account for the agent.  Per MLS Rules, we can only add an Agent MLS ID to one account in the system.

If you have a secondary account with a different brokerage or office, please reach out to them directly to deactivate the account or remove the MLS ID.

If you do not have another account with MoxiWorks, please contact our support team to investigate further.

Add MLS Missing

If you do not see the option to add your MLS to your account under My Account then MLS.

This means your brokerage sends MoxiWorks information through a data feed. If this is the case, reach out to your brokerage to add the information to their data feed. The feed sends information to MoxiWorks once updated.