Question:
Why can’t I upload my profile photo in my Moxi account?
Situation:
You would like to upload a profile image onto your account, but you are not able to upload your image.
Answer:
MoxiWorks accounts are set up to accept JPG files that are 2.5 mb or less. Check your image file to ensure that it is saved in JPG format and is under 2.5 mb in size.
If the image is not in this format, resave the image as a JPG. If you are not able to resave the file, you can use the converter tool linked below.
If your image file exceeds 2.5 mb in size, try compressing the file with the tool linked below.
Suggested Minimum Size
Landscape: 1024x768
Portrait: 768x1024