Question:

Why are my contacts missing information that is included in the CSV import file?

Situation:

You have imported contacts using a CSV file but some of the information from the file did not import to your system.

Answer:

Missing information from your import is usually caused by your CSV headers on row 1 being incorrect. If the header is edited, incomplete, or not compatible with the system you are importing to, errors often occur.

When importing contacts, please make sure you are using the template that you can download here: 

Contact Import Template.CSV

To correct this issue, verify that the header information, Row 1, on your CSV file matches the column title names on row 1 in the spreadsheet linked above. It is important the names are not edited, re-arranged, or removed entirely as doing so will cause the import to either fail or import incorrectly.