If you upload a custom page in a PDF format you may get an error message or a blank page. Try using a PDF Conversion tool then upload your custom page again.
We suggest the Online PDF-Converter tool. To use the tool:
- Go to the Online PDF-converter tool: https://online2pdf.com/
- Follow the instructions on the Online PDF-Converter tool website.
- Click on the 'Select Files' option to choose your file saved on your computer.
- Make sure you are converting the file you choose to PDF, and then select the 'Convert' option. The tool converts the document into a PDF format that can then be added as a custom page to a presentation. The new file should not result in an error message or a blank page.
The new file downloads to your computer. Once it finishes downloading, save it to your computer as a new document then upload it as a custom page in your CMA.
If you continue to have issues with your file after using the conversion tool, feel free to contact our support team. Please attach a copy of the original file and the converted file to your support ticket.