Question: Why has my Engage account been syncing for so long?
Situation: You set up your Engage account to sync with your email address. The message indicates that it should only take 15 minutes, but it has been way longer than that.
Solution: This is a case where you need to contact Tech Support. Either something went wrong with the sync or the sync is trying to be set up with an email address that Engage will never be able to sync to. Either way, Tech Support needs to reset the account as a first step.