When a brokerage uses MoxiEngage, they are required to create a service account that is assigned the Applicaiton Impersonation role. Recently, Microsoft has been enforcing Multifactor Authentication (MFA) on all accounts, including the service account. If your brokerage is using Microsoft email accounts and MFA is turned on for the service account, MoxiEngage will not work for the brokerage. This article will show how to turn off MFA for that account.

Please note this is only a temporary measure, as Microsoft will begin enforcing MFA for all account starting March 15, 2025. MoxiWorks will be working on a more permanent solution for their customers before that date.

The following needs to be done by someone with Global Admin permissions for your email account.

Postponing Multifactor Authentication in Azure

Elevating Your Permissions (If Necessary)

Postponing Multifactor Authentication in Azure

Navigate to the following web address: 

https://portal.azure.com/#view/Microsoft_Azure_Resources/MfaSettings.ReactView

Once logged in, navigate to the bottom of the screen and select the Postpone enforcement button.  A dialog box will appear informing you of the March 15, 2025, deadline and give you the option to Postpone or Cancel.  Select the Postpone button.

Elevating Your Permissions (If Necessary) 

If the Postpone button is greyed out, you will need to elevate your permission with Microsoft Azure.

Navigate to this web address:

https://portal.azure.com/#home

Select the Microsoft Entra ID icon.

On the menu that appears on the left side of the screen, select Manage.  

Scroll down the Manage menu until you see the Properties entry.

The Access management for Azure resources section appears.  Toggle the slider in that section to Yes.

Select the Save button.  You should now have permission to postpone MFA until March 15, 2025.