If an agent, or staff, forgets their password, you can reset it for them.  Follow the steps below to reset and initiate an email allowing the person to set a new password.

1. From the Person’s profile, select the actions button (see below).
   
2. Select Reset account password (see below).
   
3. Select Yes, continue in the pop up (see below).
   

• Roster - Resetting the Account Password.pdf90 KB